Table of Contents

Providing Information

General Principle: When providing information for a service or transaction, users should only provide the minimum necessary details and must be aware of how that information and data will be used.

• When handling passwords, please cover the password with your hand or move the device entering the password away from the camera.
• Do not share OTP (One-Time Password): If someone asks you to provide an OTP during a Session or within the App, please be cautious, do not share it, and report it to us.
• Do not open unknown links: Avoid clicking on suspicious website links (learn more about phishing attacks).

Reference video about phishing attack scenarios

Report Inappropriate Behavior

• If you encounter any inappropriate behavior from other members, please report it immediately to CED via [email protected] so we can assist with resolving the issue promptly.

User Protection by CED

• To protect users, CED will store Session recordings for 90 days. To investigate suspected violations, whether reported or detected, CED will cross-check with the recording to provide support.
• Additionally, to protect users during the Session, if inappropriate language is used, the AI Assistant will detect and issue an immediate warning.
• CED is committed to adhering to the Privacy Policy to protect users' personal information.
• If needed, users can contact CED directly via the contact information in the App or through CED's social media channels.