Safety Instructions Guide

Providing Information

General Principle: When providing information for a service or transaction, users should only provide the minimum necessary details and must be aware of how and for what purposes this data will be used.

• When entering passwords, please use your hand to cover the screen or move your device out of the camera’s view.
  Do not share OTP (One-Time Password): If anyone asks you for an OTP during a session or within the app, please be cautious, do not share it, and report the incident to us.
• Avoid clicking on unfamiliar links: Please refrain from clicking on suspicious website links. (You can learn more about phishing attack scenarios.)

Reference video about phishing attack scenarios

Exclusion of e-Payment Content During Initial Launch

During the early stage, as we focus on building trust among members and growing a strong community, TECD will not include content related to e-payments.

This type of content will be introduced in a later stage, once the app’s AI Assistant feature is fully developed and seniors have become familiar with the app in particular, and digital technology in general.

Therefore, please refrain from discussing topics related to electronic payments at this stage.
Especially within the digital technology topic, please adjust your examples and shared content to reflect this guideline. For instance:

• Booking Grab rides and paying in cash

• Buying CGV movie tickets using prepaid or gift cards

• Booking hotel rooms on Agoda and paying upon check-in

Reporting Inappropriate Behavior

If you encounter any inappropriate behavior from other members, please report it to TECD via Zalo OA so we can promptly assist in handling the situation.

Health Conditions of Seniors

Please be mindful of the Senior’s health condition to better support and adjust the Session’s content accordingly.

Health-related information (if provided) will be displayed in the booking notification or in the Senior’s profile page.
You may also check in with the Senior directly during the Session.

Identity Verification During Official Operation Phase

Once the app enters official operation, the registration process will require you to submit a copy of your Citizen ID (CCCD) to verify user identity and ensure authenticity in commercial transactions.

User Protection by TECD

To ensure user safety, TECD will retain recordings of Connection Sessions for 90 days. If any violation is reported, TECD will review the recordings to support the resolution process.

Additionally, to protect users in real time, if inappropriate language is detected during a Session, the AI Assistant will issue an instant warning.

TECD is committed to complying with the Privacy Policy in protecting users’ personal data.

When needed, users can directly contact TECD through the App or via our official social media channels.