Instruction for verifying your account after registration

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1. On the Home or Account page, under the section “You need to verify your identity”, select “Verify Now”.

2. On the “Verify Identity to Protect Account” screen, select “Continue.”

3. On the “Verify Phone Number” screen, choose your country code (for example, +84 for Vietnam), then enter your phone number. Later, choose "Send verification code" to receive the code which will be sent to your phone number.

4. You will receive a 6-digit verification code sent to the phone number you entered. Enter the code in the boxes provided and select “Verify phone number”.

5. On the “ID Verification” screen, choose one type of identification document (e.g., Citizen ID Card, Passport, National ID, or Other).

6. Select “Take Photo” (to capture your ID document immediately) or “Upload Photo” (to upload an existing image from your device). After providing the photo, select “Verify with System.”

- You may select “Re-upload Photo” if you want to change the image.

7. On the “Face Verification” screen, select “Take Photo” (to capture your portrait immediately) or “Upload Photo” (to upload an existing photo from your device). After providing your portrait photo, select “Verify with system.”

- Once the upload is successful, you can choose “Re-upload Photo” if you wish to replace it.

8. The “Verification Submitted Successfully” screen will appear once your information has been sent. Select “Got it” to return to the main screen.

9. TECD will review your verification within 2 business days. Please wait patiently — the message “Your identity verification is under review” will automatically disappear once your verification is approved.

How to Troubleshoot OTP Code Issues

1. Common Error Messages

“Failed to send verification code”: The system was unable to send the OTP at this time.
“Verification code request timed out”: The code could not be sent because the process took too long.

2. How to Fix It

Step 1: Try again after 1 minute
Wait about 60 seconds, then request the code again.

Step 2: Check your network connection

If you’re using Wi-Fi, try switching to 4G/5G (or vice versa).
Turn on Airplane Mode for about 10 seconds, then turn it off to refresh the connection.

Step 3: Check your phone number

Make sure you entered the correct phone number.
Some mobile carriers (e.g., Mobifone, Vinaphone) may automatically block messages from unknown or service numbers, preventing you from receiving OTPs. Check whether your phone or carrier is blocking messages from service numbers.
👉 For detailed guidance, see: “Didn’t receive OTP – How to fix it”.

Step 4: Check your SMS inbox

Carefully check your Spam / Junk / Blocked Messages folder.
Some phones automatically filter messages from unknown or service numbers, which may cause the OTP to be moved to these folders.