Safety Instructions Guide

Table of Contents

Providing Information

General Principle: When providing information for a service or transaction, users should only provide the minimum necessary details and must be aware of how that information and data will be used.

• When handling passwords, please cover the password with your hand or move the device entering the password away from the camera.
• Do not share OTP (One-Time Password): If someone asks you to provide an OTP during a Session or within the App, please be cautious, do not share it, and report it to us.
• Do not open unknown links: Avoid clicking on suspicious website links (learn more about phishing attacks).

Reference video about phishing attack scenarios

Report Inappropriate Behavior

• If you encounter any inappropriate behavior from other members, please report it immediately to TECD via Zalo OA so we can assist with resolving the issue promptly.

Health Status Reminder

• To ensure the quality and safety of the Session, please note your health status on your personal page and when scheduling a Session.
• If you are feeling unwell during the Session, kindly share this with the SeniorBuddy so they can assist you in the best way possible.
• By sharing this information, the SeniorBuddy can adjust the content accordingly, ensuring safety and optimizing effectiveness for you.

User Protection by TECD

• To protect users, TECD will store Session recordings for 90 days. In case of a violation report, TECD will cross-check with the recording to provide support.
• Additionally, to protect users during the Session, if inappropriate language is used, the AI Assistant will detect and issue an immediate warning.
• TECD is committed to adhering to the Privacy Policy to protect users' personal information.
• If needed, users can contact TECD directly via the contact information in the App or through TECD's social media channels.